Operator to Innovator
Removing obstacles. Finding solutions.
Nothing Shocking Labs is a restaurant technology consultancy for operators of every size, from a single location to a large group. We plan, launch, test and measure the systems a restaurant runs on: point of sale, online ordering, loyalty, delivery and back office.
Discuss a project Our servicesHospitality|Restaurant Technology|Operations
Services
Most restaurants run on a mix of systems from different vendors, each sold separately but expected to work together. We find the gaps between them, fix what we can, and tell you plainly which problems only the vendor can solve.
Design
Choose the right systems and plan how they connect, before you sign with a vendor.
- Platform evaluation and selection
- Integration design
- Technology scoping for new locations
- Operational review of vendor proposals and contract terms (not legal review)
You receive: a written recommendation and a map of how the systems connect.
Implement
Set up the new system, launch it, and support your team through an agreed go-live period.
- Platform configuration and launch
- Platform migrations
- Loyalty program launches
- Training and written procedures for your team
You receive: a live, working platform and written procedures for running it.
QA
Confirm your systems are set up the way they were promised.
- Configuration audits
- Integration validation
- Pre-launch test passes
- Re-testing after vendor software updates, for the systems we agreed to cover
You receive: a written report of what we found and a plan to fix it.
Measure
Find out what a platform, a contract or a delivery channel actually costs.
- Third-party delivery economics
- Contract and renewal modeling
- Return on investment reporting
- Recurring reports, built and handed over to your team
You receive: a cost model, or a recurring report your team can run on its own.
Who we work with
Restaurant operators
Restaurants of any size, from a single location to a large group. We help you choose new systems, launch them, check that they are set up correctly, and measure what they cost.
Consulting firms and agencies
Restaurant technology firms that need extra help on a client project. We work as your subcontractor, under your name and to your scope. Before work begins, we agree in writing how we will communicate with your client.
Technology vendors
We test your workflows, onboarding and documentation from an operator's point of view, so the gaps are found before your customers find them.
How we work
How an engagement works
- Tell us what is wrongSend a short email or set up a call about what is slow, broken or costing more than it should.
- Agree the scope and the priceBefore any work starts, you get a written scope: what will be done, by when, and what it costs.
- Ongoing support, if you want itAfter the work is done, we can stay on each month for support, reporting and small changes.
Working arrangements
- Fixed price for defined workWhat you get, when you get it, what it costs and what is not included are all agreed before you sign.
- Your data stays yoursYour data is used only for the work you hired us to do, and how it is handled is agreed in writing before the job starts.
- Named logins onlyWe never use shared passwords. You grant access in your own systems, and you remove it when the work is done.
- Documented and handed overImplementation work ends with written procedures and a walkthrough for your team.
Platform experience
- Olo
- Toast
- PAR Punchh
- Restaurant365
- 7shifts
- Jolt
- Attentive
- Tattle
- RizePoint
- NCR Aloha
- Mood Media
Our founder has set up, connected or run these platforms in live restaurant operations over the years, in different roles. Nothing Shocking Labs is independent. The companies listed are not clients or partners, and no affiliation, sponsorship or endorsement is implied. All names are trademarks of their owners.
Founded by an operator
Nothing Shocking Labs was founded by Russ Champlin, who spent over a decade running restaurants before moving into technology leadership for a multi-unit restaurant group. Every engagement is scoped and delivered by Russ personally.
More about Russ and the companyDiscuss a project
Restaurant operators, consulting firms and technology vendors are all welcome. A few sentences are enough: tell us which platforms you use, how many locations you have, what is going wrong, and whether there is a launch date.
Send an email contact@nothingshockinglabs.com